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And websites now will later be apps, for the times they are a changin’

May 27th, 2010 by Steve Nelson

Here's a blogging maxim: if you think of it, blog it now. I keep a notebook of potential posts and points of view and when I have an idea or insight rattling around, I jot it down. There it stays until I scan through the morning's RSS and see someone else who got off their ass and wrote it down and hit submit.

Nevertheless, I've been noticing an interesting crosscurrent: at the same time apps are becoming web sites, web sites are becoming apps. Nothing revolutionary; I just hadn't looked at these phenomena at the same time.

Piknik - a web-based photo editing app

Piknik - a web-based photo editing app

Apps are being replaced by web sites

Microsoft Word or Google Docs?  I'm still using Word 2004 for the Mac, which came on a CD-ROM and had some horrible activation system. (When I bought my daughter the educational version of Word for the Mac, the whole activation thing never really worked.) All I wanted was to create, edit, and publish well-formatted textual documents.  I saw Writely for the first time in 2005 at the Web 2.0 expo, and for the first time I noted a tipping away from OS-installed apps. I had experience with X-based systems and found them less than satisfactory. They usually made me adapt to the system rather than provide a system that was designed with me in mind.  Increasingly, though, browser-based apps, a hallmark of Web 2.0, have provided functionality previously seen only in apps.

Netflix app for iPad

Netflix app for iPad

Web sites are being replaced by apps

Here's the cross-current. Just as things I used to do with apps, I now do with my browser and a web service, things I used to do by going to a web site, I'm doing with an app on my iPad. This cognitive dissonance started on the iPhone (or in my case, iPod Touch), and continues in an even more pronounced way on my iPad. Though these devices have  built-in browsers and many sites have mobile-styled versions, true experience is best provided with native apps. Now content I used to go to a web site for is provided via a custom application. Here's IMDB, Time Magazine, NetFlix, Mashable, Wolfram Alpha, each with its own iPad app, each providing a much richer experience than their corresponding web sites.  These apps are so tailored to fit the device and its operating environment, it would be hard to duplicate on the web.

This ties into the whole platform ownership debate now boiling between Apple and Adobe. This is echoing the state of things a decade ago when Mac-native applications that tied into the Mac OS in a native way outshone apps that were designed to a common denominator (think Java apps).  App interfaces developed as browser-based, even standards-based, still won't be the perfect match of design, function, and platform.

That may be the rub, though. The advantage of standards-based interfaces is a more predictable user experience. Apple did a great job on the Mac of getting developers to use the standard interface toolkit to provide predictable experience, and while standard interfaces exist on the iPad, I'm seeing wider diversity of design in iPad apps. Will this provide better or diminished user experience? Time will tell.

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Quickie Heuristics on Web Site Design

May 18th, 2010 by Steve Nelson

David Burk pointed at this article on how to critique a web site in 30 seconds or less. Everyone should have a go of this with their own sites, and in fact given its simplicity and the fact that you can do the evaluation in 30 seconds, get in the habit of looking at all sites you visit this way.

I've always used my 10/30/90 second test for web sites (yeah, I know, it takes an extra minute!)

In 10 seconds do you know if you're at the right page? Easy in concept, but not always well executed. In fact, if it takes longer than 10 seconds to load a Flash intro and start playing it and you still don't know if you're at the right place, this test fails. If you're looking for one of the many companies called AT&T, do you know you're at the right one?

In 30 seconds do you know the basic offering of the site and have a quick model of if it applies to you. If it's a software company, do you know, in general what it does, and if it may fill your need. Note I'm saying "basic", "quick", "in general" and "may". That should help you come up to a quick "yes" or "no", and leave "I don't know" behind.

In 90 seconds you should have a basic plan for how you are going to engage with this site to fulfill your tasks. It may take longer to complete the tasks, but you should know if you are going to browse, read, contact, download, watch, evaluate, compare, decide, and how you might go about doing that. E.g: "I'm going to search for products meeting my criteria, compare options, and find an online reseller." If you can't form a plan in 90 seconds, something's wrong.

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Falling off the Cluetrain: Schrage’s Defense of Facebook

May 14th, 2010 by Steve Nelson

Facebook VP of Public Policy Elliot Schrage recently answered reader questions for the New York Times. As a public service, here’s what he said, along with my opinions.

Schrage: “Our mission is for Facebook to be the best place in the world to connect and share with friends and family."
My opinion: Facebook’s mission is to be the default place in the world to connect and share with everyone.

Schrage: “Our extensive efforts to provide users greater control over what and how they share appear to be too confusing for some of our more than 400 million users.”
My opinion: You gave them less control yet you still seem to think otherwise. They’re confused about why on earth you think you’ve given them more control. They’re confused because you created a confusing system.

Schrage: “We will soon ramp up our efforts to provide better guidance to those confused about how to control sharing and maintain privacy.”
My opinion: Start your “better guidance” with Mark Zuckerberg and work your way down.

Schrage: “We’ve found that a few fields of information need to be shared to facilitate the kind of experience people come to Facebook to have. That’s why we require the following fields to be public:… connections (again, if people choose to make them)”
My opinion: People were used to sharing their interests with their friends, and nobody else. Now they can’t share their interests, they can now only make “connections”. It’s either share that with the world or with nobody at all.

Schrage: “We recognize that certain people may still want to share information about themselves through static text. That’s why we continue to provide a number of places for doing this, including the Bio section of the profile”
My opinion: This was not by design. People were forced to do this because of your new all-or-nothing system, and you’re pointing it out as though it were something you cooked up all along. Forcing people to list their favorite movies under “Favorite Quotes” is not a system, it’s a hack.

Schrage: “Everything is opt-in on Facebook. Participating in the service is a choice.“
My opinion: Now that’s one of the most disengenous things I’ve heard anyone say. There’s one big binary opt-in. Sign up with Facebook or don’t. After that, Facebook doesn’t seem to care what you want to opt-in or opt-out of.

Schrage: “We know that if you lose trust in Facebook, our cool new products won’t matter.”
My opinion: You're knowing that firsthand, more and more each day.

Schrage: “We want to be trusted partners with our users in helping manage those tensions”
My opinion: If you say something enough times, it must be true.

Hello Facebook: You took away our ability to share our interests our your friends. You replaced it with “connections” that are either shared with the entire world or nobody at all. Can you seriously say that you don’t understand the difference? Can you seriously say that this is what people really want? Which are you, clueless or evil? There – I’m giving you a choice, what more could you ask for?

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Connected at TED: Christakis on Network Effects

May 11th, 2010 by Steve Nelson

I've been drawing from Nicholas Christakis's "Connected" in a number of talks I've given recently on social media. It delves into the effect of networks in a number of social behaviors including health, voting, government, and so on. Here's the talk he gave at TED2010:

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